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Shipping & Returns

Shipping Policy

At Caviar Clinic, we strive to deliver exceptional quality not only in our products but also in our customer service. Below you will find comprehensive information regarding our shipping processes and policies.

Domestic and International Shipping

  • Delivery Services:  We utilize UPS Worldwide Express Saver service for all shipments to ensure fast and reliable delivery.

  • Shipping Coverage:  We ship both domestically and internationally. Please check our website during checkout to confirm if your destination is supported.

  • Shipping Costs:  Shipping costs are calculated based on the delivery location and will be displayed at checkout.

  • Dispatch Times:  Orders placed before 12:00 pm (GMT) on weekdays are typically dispatched on the same day. Orders placed after this time will be dispatched the next business day.

  • Delivery Times:  We utilize UPS Worldwide Express Saver service for all shipments to ensure fast and reliable delivery.​​​

    • ​UK & EUROPE: 1-2 business days

    • USA: 1-3 business days

    • Rest of the World (ROW): 2-5 business days

    • Please note, these times are indicative and subject to variations based
      on location and external factors.

 

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track the status of your delivery directly on the UPS website.

Returns Policy

Your satisfaction is paramount to us. If you are not entirely satisfied with your purchase, our returns policy allows you to request a refund or exchange under the following conditions:
 

  • Return Eligibility:  You can return products within 28 days of delivery if they are in new, unused condition with all original packaging intact.

  • Defective or Damaged Goods:  If you receive a product that is defective or damaged, you can return it for a full refund or exchange.

  • Change of Mind: If you change your mind about your purchase, you can return the product, provided it is unused and in its original packaging.

How to Return an Item

  1. Contact Customer Service:  To initiate a return, please contact our Customer Service team via email at contact@caviarclinic.com or through our Live Chat feature. Our team is available Monday through Friday from 9:30 am to 5:30 pm.

  2. Receive Return Authorization: Our team will provide you with a prepaid return label and detailed instructions on how to send back your product.

  3. Package Your Return: Securely package your products with the original packing materials and include the original invoice in the package.

  4. Ship Your Return:  Affix the prepaid return label to your package and drop it off at the designated carrier location.

Refunds and Exchanges

  • Processing Returns:  Once we receive your returned item, we will inspect it and process your refund or exchange within 14 days.​

  • Refund Method:  Refunds will be credited back to the original method of payment.​

  • Exchange Process:  If you request an exchange, the replacement item will be shipped to you as soon as possible after your return is processed.​

Contact Us

If you have any questions about our shipping or returns policies, please do not hesitate to contact our customer service team. We are here to assist you with any issues and ensure your experience with Caviar Clinic is nothing short of excellent.

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Thank you for shopping with Caviar Clinic. We appreciate your business!

This page is designed to clearly communicate Caviar Clinic shipping and
return policies, providing customers with all the necessary information to manage
their purchases effectively.

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