Store Policy
Welcome to Caviar Clinic. We are dedicated to providing you with a seamless shopping experience. Below are our detailed store policies covering ordering, shipping, payments, returns, and more.
1. Ordering Policies
Placing Orders: Orders can be placed directly through our website by adding products to your shopping cart and proceeding to checkout. In special circumstances, orders can also be made over the phone with the help of our Customer Service team.
Order Confirmation: After placing your order, you will receive a confirmation email detailing
your purchase and confirming your payment. Orders are final once confirmed and cannot be
modified or canceled.
2. Shipping Policies
Delivery Services: We use UPS Worldwide Express Saver service for all deliveries. Shipping costs are automatically calculated at checkout based on your location.
International Shipping: We offer international shipping to various countries. Delivery charges and times vary based on the destination.
Tracking: Once your order is dispatched, a tracking number will be sent to your email address. You can use this number to track the progress of your delivery.
3. Payment Policies
Accepted Payment Methods: We accept several payment methods including Visa, MasterCard, American Express, Maestro, PayPal, Apple Pay, and Android Pay. Please note that we do not accept international bank transfers or cash payments.
Security: Our website employs SSL encryption to secure your payment details. Payments are processed through Braintree, ensuring high levels of security and data protection.
4. Return and Refund Policies
Return Period: Goods can be returned within 28 days of delivery for a full refund or exchange if they are defective, damaged, or if you have simply changed your mind.
Return Process: Please contact our Customer Service to obtain a prepaid return label and instructions on how to send back the goods.
Refunds: Upon receipt and inspection of the returned item(s), refunds or exchanges will be processed within 14 days. Refunds will be issued to the original method of payment.
5. Product Information
Product Details: Each product page on our website provides comprehensive details about the ingredients, benefits, and usage instructions.
6. Account Management
Creating an Account: You can create an account on our website to enjoy a faster checkout, save multiple shipping addresses, and track order history.
Password Reset: If you forget your password, you can reset it by following the ‘Forgot Password’ link on the sign-in page.
7. Customer Service
Contact Information: For any questions or concerns, our Customer Service team is available via email at contact@caviarclinic.com or through Live Chat on our website, Monday to Friday from 9:30 am to 5:30 pm.
Feedback: We value your feedback and encourage you to contact us with any comments or questions you may have about our policies or your experiences with our store.
Thank you for choosing Caviar Clinic. We look forward to serving you!
This Store Policy page is designed to provide customers with clear and accessible information about how they can interact with Caviar Clinic's online store, ensuring a transparent and trustworthy shopping environment.
Payment Methods
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Credit / Debit Cards
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PAYPAL
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Offline Payments